CHIROPRACTOR FAQ

Once your order is placed, shipments are fulfilled within 1-3 business days. Once your order has shipped, you will receive an invoice with your tracking information.

We sell Chiroflow pillows online at www.chiropillows.com.au to registered Australian Chiropractors only.

Please visit the wholesale page to create an account.

If you already have an account, please visit the wholesale page to login.

If your patient is within the 3-Year Warranty:

For all pillows, have the patient return the entire pillow. Provide a patient with a replacement if possible.

Please visit our Warranty Support page after you login to your wholesale account: All you need to do is follow the instructions on the warranty form and email in all requested items.

Once we receive all request items:

We will refund the cost of the pillow. Then you can provide a replacement pillow for the patient.

If you have any questions, please contact us and we would be happy to help.

If the patient is returning the pillow within 30 days, have them bring the pillow back and provide a full refund. All you need to do is follow the instructions on the 30-Day Satisfaction Guarantee form and email in all requested items. Once we receive the form, we will refund the cost of the pillow.

One of the best features the Chiroflow Waterbase pillow offers is that it is completely customisable when it comes to firmness. Patients are able to add or remove water, customising it to their desired level of comfort. To start off we suggest patients use 2 litres of water, and work their way up from there.

The water can be left in the pillow for up to one year, and then it should be changed. Many people like to wash their pillows, so that is a good time to change the water, because you should empty the water from the pillow before washing it.

Yes.

If you use well water, you might want to add a few drops of bleach to the pillow water.

Yes, the chiroflow pillow can be washed according to the instructions on the care label.

Original Fiber Pillow:

Empty the water from the pillow and replace the cap. Hand wash only. Tumble dry with no heat or low heat setting.

Memory Foam:

Empty the water from the pillow and replace the cap. Remove memory foam core from the zippered cover (Do not wash memory foam core). Machine wash zippered cover only on delicate cycle, cold wash. Tumble dry with no heat or low heat setting.

The pillow should be placed "cap down" against the mattress.

The pillow is filled with a high-quality, machine-washable Fiberfill with a special finish to ensure that it does not "lump up" or flatten out. It will respond quite well to periodic washing to rejuvenate the polyester.

Yes